Why Not Just (Vibe) Build It?

At some point in almost every banking transformation conversation, someone leans back in their chair and asks the question that feels both sensible and reassuring:

“Why don’t we just build it ourselves?”

On the face of it, it’s a perfectly reasonable suggestion. Banks employ smart engineers and AI is increasing their productivity tenfold. They’ve been running mission-critical systems for decades. They have trusted, AI powered system integrators on speed dial and architecture diagrams that span entire walls. Building feels like control. Ownership. Flexibility. Safety.

And for a brief moment, it even feels empowering.

But then reality tends to arrive, usually somewhere between sprint six and steering committee twelve.

This isn’t a build-versus-buy debate. It’s not about capability or intelligence. It’s about understanding what you think you’re building versus what you actually end up owning.

The Hidden Assumption Behind “Just Build It”

When banks say “we’ll build it,” they usually have something quite specific in mind. A digital channel. An integration layer. A payments capability. Some orchestration around the core. The core banking system itself. Something bounded. Something with an end date.

What they don’t usually picture is the thing that quietly grows around that first deliverable.

The ongoing regulatory changes that don’t respect sprint plans.
The payment rails that evolve just after go-live.
The partners whose APIs change without asking.
The monitoring, alerting, reconciliation, and operational tooling that suddenly becomes “urgent”.
The knowledge that lives in three people’s heads, two of whom leave.

Somewhere along the way, what started as a project turns into a product. A long-lived one. Except it’s being run with a project mindset, project tooling, and project governance.

That’s where things start to creak.

Projects Are Built for Delivery. Platforms Are Built for Change.

This distinction matters more than most people expect.

Custom builds are usually optimised to get something live. They often do that quite well at first. There’s momentum, a sense of progress, and the comforting feeling that things are “nearly done”.

Until they aren’t.

Changes start to stack up. Every new requirement becomes a discussion. Every integration is a mini-project. Technical debt accumulates quietly — never urgent enough to prioritise, but always expensive enough to feel later. Over time, the solution becomes harder to change, not easier.

Platforms behave differently. They assume change is the default state. They encode best practice early, separate configuration from code, and are designed to be reused, extended, and upgraded without rewriting everything each time the world moves, which, inconveniently, it keeps doing.

The real question, then, isn’t “Can we build this?”
It’s “Do we want to keep building and rebuilding this for the next five to ten years?”

Time-to-Market Is Only the First Clock

Most build decisions focus heavily on the first deadline. Launch dates. Regulatory milestones. Board commitments. All important, all visible.

What’s often missing from the conversation is the second clock. And the third.

The second product that wants the same capability.
The next market expansion.
The next regulatory interpretation.
The new payment method that “should be easy to add”.
The partner that marketing has already promised will be integrated “quickly”.

What looks flexible and cost-effective in year one has a habit of becoming slow and expensive by year three. Not because anyone did anything wrong — but because the solution was never designed to carry that much future weight.

Future-ready platforms are built with this inevitability in mind. Not just launch day.

Risk Doesn’t Go Away — It Just Changes Address

Another common assumption is that building in-house reduces risk. In reality, it mostly relocates it.

Delivery risk becomes the bank’s problem.
Integration risk sits squarely with internal teams.
Operational risk grows as complexity increases.
Knowledge risk concentrates around a few key people.
Vendor dependency doesn’t disappear — it just becomes less visible.

Platforms like FutureBank exist to deliberately absorb and standardise much of this risk. Proven integration patterns. Pre-built adapters. Operational tooling from day one. Continuous updates aligned to market and regulatory change.

As complexity grows, across payments, wallets, open banking, embedded finance, and digital assets, this risk absorption stops being a “nice to have” and starts becoming essential.

The Illusion of Control

“Building gives us control” is one of the most common arguments in favour of custom development. It’s also one of the most misunderstood.

Control over code doesn’t automatically mean control over outcomes. Control without visibility is guesswork. Control without speed becomes a constraint.

Real control comes from being able to see what’s happening, change behaviour without rewriting systems, test ideas safely, and scale what works without fear of breaking everything else.

This is why FutureBank emphasises Play. Pilot. Build. Run.
It allows banks to experiment, launch incrementally, and evolve continuously — without committing to irreversible architectural decisions up front.

So… When Should You Build?

To be clear, there are absolutely times when custom build makes sense.

Highly differentiating customer experiences.
Narrow, one-off internal tools.
Proprietary algorithms or IP.

But infrastructure, orchestration, integration, and operations are rarely where banks gain competitive advantage by reinventing the wheel. These are precisely the areas where platforms create leverage, quietly, consistently, and at scale.

A Better Question to Ask

Instead of asking:

“Why don’t we just build it?”

A more useful question is:

“Is this a capability we want to keep building forever?”

If the answer is no, then procuring a platform is almost always the better long-term decision.

Where FutureBank Fits

FutureBank exists in the space between speed and control.

We don’t replace your core.
We don’t lock you into rigid products.
We don’t deliver one-off projects and walk away.

We provide a modern banking and payments platform that helps banks launch faster, reduce delivery risk, operate with confidence, and evolve continuously as the market changes, not instead of your teams, but to make them more effective.

Because the real cost of “just building it” isn’t the first release.

It’s everything that comes after.

FutureBank Platform Release 7

We’re thrilled to announce the latest release of FutureBank — version 7, code-named “Ferrero” — packed with powerful new features designed to give banks and fintechs even more flexibility, speed, and control.

Key upgrades in this release:
- Play & Pilot modes to accelerate go-to-market launches
- A revamped Back Office experience with improved observability
- Enhanced tools to help our customers leverage data more intelligently — especially critical in the age of AI

Play and Pilot Modes
Simulating different use cases and testing different capabilities has never been easier. Spin up your cloud instance of FutureBank and simulate your use case with no code required. Select capabilities from our Partner Network and integrate them directly into your use case.

On-Demand Statements
FutureBank's standardized data model means statements can be generated across any core banking and payments system, with fraud-reducing protections built in. Create consolidated statements with a single view of customer data across different systems.

Smarter Task Scheduling
Manual processes such as compliance reporting, reconciliation processes and other data processing functions can now run automatically in the background. You can now save your customer servicing and operations teams hours of work.

Stronger Security
Reduce security and compliance risks while keeping flexibility. Our new and improved end-to-end encryption capabilities can now be applied to fine grained features. Additionally, FutureBank comes with KeyCloak built in and works seamlessly with other compliant OIDC providers in the market.

Bill Payments
FutureBank now supports bill presentment and payments across multiple providers natively. Increase engagement and retention by becoming the central hub for everyday financial needs.

Back Office Upgrades
Our new BankOps and BankCentral portals enable operations and client servicing teams respectively to be more effective. This means faster response times for customers, fewer errors and improved fraud detection.

Whether you're modernising legacy infrastructure or launching new digital banking propositions, FutureBank 7 gives you the building blocks to move faster and smarter.

Let us show you what’s new → Request a Demo

FutureBank and Sumsub announce strategic global partnership

Cape Town, South Africa, October 2025 - Banking and payments integration platform, FutureBank, has announced a strategic international partnership with all-in-one verification platform, Sumsub. The partnership will help banks advance their digital transformation and control all identity operations through one unified platform. 

The partnership brings together FutureBank’s expertise in core banking integration and orchestration with Sumsub’s all-in-one compliance platform, enabling financial institutions to seamlessly implement decentralised finance (like crypto and stablecoins) and other regulatory mandates. 

“Our mission at FutureBank has always been to bridge the gap between legacy banking systems and the latest fintech innovations. As fraud tactics grow more sophisticated, it’s vital for us to shield our clients from evolving threats without impeding their progress. We’re impressed by Sumsub’s adaptive AI, which orchestrates real-time identity checks and stops fraudsters before they cause harm. Sumsub’s device intelligence, biometric verification, and reusable digital ID give our customers the seamless yet secure experience they need to confidently protect users,” comments Sergio Barbosa, CEO of FutureBank. 

FutureBank customers can now access the Sumsub software as part of its expanding ecosystem of financial products and services. Similarly, Sumsub customers looking for better, quicker and more secure integrations of modern banking and payment solutions can now access APIs through pre-built adaptors into providers on FutureBank’s platform. 

“Through our partnership with FutureBank, we are able to offer a unified solution that not only meets compliance requirements but also simplifies the process for banks, allowing them to focus on innovation and customer service. This is a significant step forward for the industry, not just in Africa, but globally,” comments Tom Schoon, Sumsub’s Head of Partnerships for Africa. 

Addressing the increasingly sophisticated fraud landscape

Synthetic media and AI-powered fraud is surging across Africa with fraud-as-a-service industrialising digital scams. 

GenAI is responsible for a rapid rise in hard-to-detect fraud and TransUnion’s H1 2025 Africa Fraud Update showed a surge in deepfake-enabled scams. The company said there was a 1,200% growth in South Africa as well as substantial spikes across Kenya, Nigeria and Algeria, making the need for robust, real-time identity protection more urgent than ever. 

FutureBank’s middleware platform creates a layer between the bank and the third-party provider they want to integrate with, acting as the glue that enables older legacy cores and modern, API-driven offerings to be compatible. This orchestration layer enables technological flexibility without vendor lock-in.

This allows banks easy and immediate access to Sumsub solutions. The company currently supports over 40 interface languages for user verification, including major global languages and many African indigenous languages like Swahili, Zulu, and Hausa. This wide language support enables seamless, localised onboarding and identity verification across more than 220 countries and territories.

Through adaptive AI-powered identity verification, real-time fraud prevention, and reusable digital identity, the company’s identity verification, anti-money laundering (AML), and know your customer (KYC) compliance solutions deliver rapid onboarding, strong fraud prevention, and compliance to most of the world. 

“Legacy systems make it hard for banks to integrate new digital technologies. This traps them in cycles of inefficiency, rigidity, and high costs, blocking the path to rapid innovation and competitive digital transformation. By leveraging FutureBank’s orchestration platform and Sumsub’s comprehensive compliance suite, banks can reduce operational complexity, minimise regulatory risk, and accelerate their adoption of digital assets and services. This international partnership underscores both companies’ commitment to supporting financial institutions as they adapt to new regulatory standards and embrace the opportunities of the digital economy,” Barbosa says.

Banks lean into stablecoins as crypto edges closer to mainstream


Cape Town, South Africa, July 2025 - Traditional banks may have been dipping a toe in when it comes to crypto, but with stablecoins emerging as the most promising bridge between traditional financial systems and digital innovation, many are now taking the plunge. And, far from the wild speculation of early Bitcoin days, banks are making a calculated, strategic integration of crypto technologies into mainstream banking, particularly in cross-border settlements.

Stablecoin adoption has seen significant uptake. The annual stablecoin transfer volume reached $27.6 trillion, beating the combined volume of Visa and Mastercard in 2024 by over nearly 8%.

Rather than miss out on the opportunity, Mastercard has partnered with exchanges like Crypto.com, Kraken, Binance and others to issue physical and virtual Mastercard-branded crypto cards. Likewise, Visa crypto cards allow users to spend cryptocurrencies including Bitcoin, Ethereum, and some stablecoins at any merchant that accepts Visa, with the crypto automatically converted to local fiat currency at the point of sale.

Stablecoins shine in cross-border transactions

Unsurprisingly, emerging markets are leading the charge in stablecoin adoption, with Sub-Saharan Africa boasting the world’s highest rate of stablecoin adoption.

In regions with volatile currencies and complex financial infrastructures, stablecoins offer all the benefits of financial stability and efficiency. This is particularly the case with traditional cross-border payments, which are characterised by slow, expensive, and unpredictable transactions.

A major pain point in cross-border payments is the frustrating delays with merchants typically waiting two to three days for settlement. This is further burdened by significant currency fluctuation risks and often substantial transaction fees. Stablecoins solve these problems. By maintaining a consistent value pegged to traditional currencies, they provide immediate settlement and eliminate the financial uncertainty that plagues current cross-border payment systems.

Central banks are taking notice. The development of Central Bank Digital Currencies (CBDCs) signals a profound shift in monetary thinking. Countries like the Bahamas are already offering digital currencies like the Sand Dollar (launched in 2020 by the Central Bank of The Bahamas), using blockchain technology to overcome legacy system limitations. These initiatives aren't experimental – they're strategic responses to the inefficiencies of traditional banking infrastructure.

Regulations no longer a major sticking point

The regulatory landscape, once a significant barrier, is gradually becoming more accommodating. Banks that were previously hesitant are now cautiously exploring crypto integration. The key driver isn't speculative excitement, but practical efficiency. Crypto-backed loans, blockchain integration, and stable settlement mechanisms are becoming serious business strategies.

Emerging markets demonstrate the most immediate potential. Companies like YellowCard, Africa's first licensed Stablecoin payments orchestrator, has processed $6 billion in volume and operates across more than 20 countries.

This has been helped along by the local regulatory environment which is evolving. A recent landmark court ruling in May 2025 made clear that cryptocurrencies do not currently fall under the country's Exchange Control Regulations and are so not considered "capital" and therefore not subject to the strict exchange control regime imposed by the South African Reserve Bank (SARB).

Crypto-natives will soon be in charge

The younger generation is also instrumental in accelerating this payment revolution. Millennials and Gen Z - and even Gen Alpha - view cryptocurrencies not as speculative assets, but as natural extensions of digital financial infrastructure. Loyalty programs, payment systems, and financial services are increasingly being designed with crypto-native experiences in mind.

However, significant challenges remain. Consumer education is crucial. Most people still don't understand how to use cryptocurrencies, and the complexity of transactions remains a significant barrier. Banks must invest heavily in user experience and educational initiatives to drive mainstream adoption.

The current crypto landscape resembles the early internet – full of potential but not yet fully realized. As Brad Garlinghouse, the CEO of Ripple noted, Bitcoin can be described as the Napster of digital assets but went on to highlight that while Bitcoin sparked the cryptocurrency revolution, it would likely be overtaken by more user-friendly and regulator-engaged platforms, similar to how Spotify and iTunes succeeded Napster.

Customisation will be the defining differentiating factor

We see stablecoins representing the most promising path to this mainstream integration. By providing a reliable, consistent value transfer mechanism, they address the primary concerns that have kept traditional financial institutions at bay. They offer the benefits of blockchain technology – speed, transparency, and reduced friction – without the volatility that has historically scared away conservative financial players.

The differentiator will be which banks are able to integrate and customise their offering to meet their specific customer needs. Integrating a programmable currency, like a stablecoins, will give banking customers significant competitive advantages. The software development partners which can offer deeper customisation, faster implementation, or specialised compliance features that address specific requirements will be the ones who will shine.

Banks (and MNOs) looking to take advantage of stablecoins should also be looking to partner with development companies which can connect with multiple stablecoin networks. 

The future of banking is not about replacing traditional systems but enhancing them.

Stablecoins and blockchain technologies offer a complementary approach, solving inefficiencies while maintaining the fundamental trust and regulatory oversight that define modern financial systems.

FutureBank and Pay@ Simplify Bill Payments as the US Phases Out Checks


Palo Alto, California, June 2025 - FutureBank and Pay@, one of South Africa’s leading payment solution providers, have announced the enablement of Pay@’s advanced bill payments platform with FutureBank’s open banking and embedded finance solution. The partnership will simplify bill payment aggregation for banks, especially community banks, regional banks, and credit unions, and is available through a single integration.  

The collaboration addresses critical challenges in the current payment ecosystem, providing a comprehensive approach that reduces fraud, streamlines user experience and transaction processing, and creates new revenue opportunities for financial institutions. The move is particularly timely as the days of the check are numbered in the US. Digitisation of bill payments is happening at pace and, like elsewhere in the world, banks are best placed to take advantage of this market move. 

A fragmented and unwieldy bill-paying environment 

According to Datos, U.S. consumers spend more than US$5.6 trillion paying around 16.8 billion bills per year. Of these payments, more than 10.6 billion (63%) are paid online via a biller, bank, or third-party website. In addition, Americans still write close to 1.9 billion checks, provide their debit card information to pay nearly 3.2 billion bills, and use their credit card information to pay another 2.8 billion bills.  

While checks still remain a favourite of the U.S. consumer, the U.S. administration has announced that, from 30 September, the Treasury will stop issuing paper checks for all Federal disbursements as it begins to phase out the use of paper checks and centralise payment processing in an effort to crack down on fraud. 

The current ecosystem does not make paying bills easy. Even when U.S. consumers pay bills through their banks via the Automatic Clearing House (ACH), it requires them to set up new beneficiaries for each account, making for a frustrating and time consuming process.  

While solutions such as FedNow and the Clearing House's RTP network enable instant bill payments, their actual usage for bill payments is not yet mainstream, and current adoption depends on both consumer banks and billers joining the network.  

Similarly, the various card schemes may offer bill payment as a value added service, but this restricts payment via credit card, limiting consumer options.  

"Our partnership with Pay@ is a strategic solution that will fundamentally reshape how banks, businesses and consumers approach bill presentment and payments," says Pieter de Wet, business development lead at FutureBank. "By combining Pay@’s already highly referenceable bill presentment capabilities, real-time payment flow, robust APIs, and biller-friendly web interface with FutureBank’s seamless integrations and fintech ecosystem, banks can unlock a powerful solution that will enable safe and fast bill payment that will delight consumers and add real business benefit for banks of all sizes.” 

A simplified solution that benefits all players 

The partnership tackles multiple pain points in the current payment landscape. In markets like the United States, where checks still dominate 60% of payment flows, as well as South Africa's complex billing environment, the solution offers a standardized, digital alternative that increases brand loyalty, customer satisfaction, reduces administrative complexity and minimizes fraud risks. 

This brings immediate and meaningful benefits for all involved, including: 

Customer Experience: 
The solution gives end-users some welcome additional convenience and security. Pay@ allows customers to verify bill details instantly, receive real-time notifications, and complete payments across multiple banking channels, including banking apps, ATMs, and point-of-sale devices.  Integrated with FutureBank’s unified customer data view and account management tools, this creates a cohesive digital banking experience. Customers can effortlessly manage bills alongside transfers or card services, boosting satisfaction and reinforcing the bank as their go-to financial hub. 

Key Benefits for Businesses: 
Pay@ brings a 99.9985% accurate collection rate, eliminating manual reconciliation and reducing operational costs. Businesses benefit from real-time payment notifications, instant bill verification, and a significant reduction in fraudulent activities. Telecommunications companies, insurance providers, and utility services will particularly benefit from the system's ability to provide immediate service activation upon payment. 

Fraud Prevention: 
With the latest monitoring technologies, the partnership offers unprecedented protection against emerging fraud trends. The system prevents fake payment proofs, reduces stolen card transactions, and provides instant, traceable payment verification. This approach not only protects businesses but also builds consumer trust in digital payment systems. 

Revenue Opportunities for Banks: 
Financial institutions can now monetize bill payment services by offering this advanced solution as a premium feature. Smaller and second-tier banks, often marginalized in complex payment ecosystems, can also now compete effectively by providing value-added services without significant infrastructure investments. With data from bill payments, banks can also cross-sell tailored products such as business loans for corporate billers or budgeting tools for retail customers. Billers benefit from Pay@’s real-time flow, which speeds up collections, and its APIs, which simplify integration, making the bank’s offering attractive and profitable. 

International Market Potential: 
While already available in South African markets, the partnership aims to address payment inefficiencies in fragmented international markets. By working with major banking, telco, and retailer brands like Massmart (Walmart), Visa, MasterCard, Capitec, FNB, Nedbank, TymeBank, and Vodacom in South Africa, Pay@ has already demonstrated its ability to transform payment systems globally. 

"We're looking to help banks solve complex bill payment challenges, particularly for second-tier banks struggling to serve their local communities effectively." says Clinton Leask, Head of Product at Pay@ “The partnership brings together Pay@'s impressive track record, which includes integrations with major multinational banks, telecommunications providers, and global payment networks, with FutureBank's international market expertise and technical prowess. We're not just solving a payment problem; we're creating a more transparent, secure, and efficient financial ecosystem." 

 
Looking ahead, de Wet says the collaboration opens clear pathways for expansion into new territories, with a focus on providing standardized, secure payment solutions that transcend current market limitations. 

About FutureBank 
FutureBank is a scalable, secure, customisable and compliant Embedded Finance platform, and fintech marketplace that helps banks, brands and fintechs deploy new banking and financial service products at scale with minimal cost and effort. Its simplified integration technology and partner network enable customers to directly embed best of breed offerings in any CX or core system to get to market faster than anybody else. FutureBank reduces integration costs by up to 85%, supports up to 80% of customer-facing functionality off-the-shelf, and integrates with 96% of core banking infrastructure today (including FIS, 10x Banking, and Mambu). 

About Pay@ 

Pay@ is a leading payments service provider enabling bill payments at retailers, mobile point-of-sale, banking, telco, card scheme, voucher, and fintech channels in Southern Africa. Since its launch in 2007, Pay@ has grown its reach across Southern Africa and now serves international markets. The company empowers the entire payment ecosystem by allowing consumers to use any payment method of their choice, enabling billers to optimize cash flow, and generating new revenue opportunities for banking partners. With a steadfast commitment to excellence, innovation, and customer satisfaction, Pay@ continues to drive advancements in the payments industry - delivering secure, seamless, and accessible transaction experiences for all.

Potential API tsunami threatens banks globally


The rapid increase of API integrations has been a significant challenge for banks for some time. However, the urgency to find a solution has grown due to ongoing modernisation efforts and growing open banking regulations. A well-defined integration strategy is now essential for banks, which could otherwise be facing an approaching API tsunami. 

“The number of third-party integrations that banks might undertake each year is set to rise from around 15 in 2024 to 35 in 2030. We also expect larger banks, or those deeply involved in digital transformation, to have to deal with even higher integration rates,” shares Pieter De Wet, Business Development Lead at FutureBank. “Banks are aware of the approaching API integration tsunami, but while there’s lots of talk, there is still very little action.”

Global open banking push 

The drive for API integration is not just about embracing new technology. Global regulatory initiatives aimed at enabling fintech competition and increased innovation through open banking are gaining momentum. 

While UK banks have been sharing APIs since the arrival of PSD2 in 2018, the US’s Consumer Financial Protection Bureau (CFPB) will require banks to share customer data with authorised third parties, starting in 2026. 

The complexity of legacy systems

A significant hurdle banks face when adopting new APIs is their reliance on outdated legacy cores. According to IDC research in a report commissioned by ThoughtMachine, nearly 75% of global banks still operate on these old platforms. This dependency on legacy infrastructure hampers their ability to scale API integrations quickly and efficiently. 

“When unpacking the technical challenges, IT leaders must take into consideration what’s coming down the line. In the next two years, the pace of API integrations will accelerate as banks adopt AI, advanced analytics, and customer experience tools so they can meet the growing consumer expectations and stay ahead of the competition. But by 2030 things will become even more complex as banks have to manage vast ecosystems of integrations, spanning across many competencies including security, compliance, and customer engagement,” De Wet warns. 

The struggle to scale and innovate

The sheer volume of API integrations presents a growing operational challenge. 

“As technology providers offload responsibility for system integration and augmentation, the burden will increasingly fall on the banks’ shoulders. This will inevitably lead to a steeper learning curve for teams, increased risks, and a greater operational burden. The net result is that banks may soon find themselves spending more time managing these integrations than actually innovating, which undermines the very purpose of the integration efforts,” explains  Lorén Rose, Global Kinetic COO. 

Moreover, Rose says a lack of experienced development teams can lead to failures in anticipating the long-term implications of API integration during the design phase. For instance, simple oversights, such as not considering a correlation ID to track a transaction across multiple partners, can create significant challenges at run phase. As integrations grow, banks risk developing a "spaghetti" ecosystem: A complex, inefficient, and fragile infrastructure that becomes increasingly difficult to maintain and scale. This, in turn, diverts resources toward maintenance and support, ultimately stalling innovation.

“Banks today face a key challenge: Whether to meet market demand by developing bespoke technology solutions or integrating off-the-shelf products. While third-party solutions can accelerate time to market, they often introduce integration complexities and may not fully support long-term scalability or customisation needs. To mitigate the risks of fragile or tightly coupled integrations, banks can benefit from partnering with a trusted systems integrator or integration platform provider. Those seeking to retain intellectual property may opt for in-house development; however, this approach typically results in longer time to market, giving competitors a strategic advantage,” Rose shares. 

Building vs. buying: The hybrid approach

To effectively manage this growing complexity, many banks are opting for a hybrid "build-buy" approach. This strategy allows banks to capitalise on the time-to-market advantages of off-the-shelf solutions while retaining the flexibility to customise and differentiate their offerings. 

Banks are also leveraging cloud middleware to facilitate seamless integration and scalability of their API ecosystems. API platforms offer banks an integration layer that has either pre-built adapters or are built in such a way that they can fast track their modernisation digitisation process. Providing a centralised platform for data exchange between different systems and applications, allows banks to manage API integrations more efficiently. 

“Banks should seek solutions that abstract the complexities of multiple integrations by consolidating core functionalities—such as payments, cards, core banking operations, customer data, and compliance—into a unified solution. By providing a centralised framework, these platforms simplify the API landscape, enhance operational efficiency, and ensure seamless scalability,” says Rose. 

Given the complexity of API integrations, Rose also warns that banks shouldn’t underestimate the importance of a strong operational foundation to support their API ecosystem. She also says adopting modern software architectures, such as microservices and event-driven systems, can help banks to scale efficiently and reduce the risks associated with rapid integration. 

The road to API scalability lies in a hybrid approach

The next few years will be critical for banks as they confront the rapidly growing demand for API integrations. The choice between building custom integrations or relying on third-party solutions is not a simple one, but by adopting a hybrid approach, banks can better navigate the complexities of the modern financial landscape.

“Ultimately, banks that can scale their API integrations efficiently will be better positioned to respond to market changes, deliver superior customer experiences, and stay ahead of competitors. However, failure to act swiftly could lead to missed opportunities and operational bottlenecks that stifle innovation. The clock is ticking, and those who fail to prepare for the API integration tsunami risk being left behind,” De Wet says. 

FutureBank selected for Mastercard Start Path program

Source: TechCentral


Open banking and payments technology specialist FutureBank has been selected to participate in Mastercard Start Path’s New Networks program. The company, which provides financial institutions with a platform that simplifies the integration between core banking and modern fintech, is one of eight companies joining the new Mastercard cohort announced on 6 February.

“This new opportunity will allow us to accelerate innovation, scale our solutions more effectively and help us play a role in shaping the future of digital banking and financial services alongside Mastercard,” said Sergio Barbosa, CEO of FutureBank.

Mastercard Start Path’s New Networks program offers participating companies with resources, mentorship and access to Mastercard’s vast ecosystem to help support growth and innovation in the competitive fintech landscape.

Since it was founded in 2014, Start Path’s portfolio has grown to more than 450 start-ups from over 60 countries.

“As the fintech landscape continues to evolve at a rapid pace, Mastercard is embracing opportunities to support and collaborate with start-ups to build the future of innovation through the Start Path New Networks program,” said Sabrina Tharani, senior vice president of global fintech programs at Mastercard.

“Mastercard has selected FutureBank to join its ecosystem of innovators and will provide opportunities to access its network of partners, mentorship opportunities and resources to support their scaling journey.”

Democratising financial services

Mastercard carefully selected each start-up during a competitive application and vetting process for their innovative solutions that utilise open banking and open principles, as well as their strategic alignment with democratising financial services.

The New Networks program within Mastercard Start Path is designed to support fintechs to scale and power experiences that enable consumer choice.

Symbiotic relationship

“We know that banks struggle to adopt new innovative product offerings without causing significant disruption to both the banking operations and the customer experience. We can solve these challenges for them,” explained Barbosa.

Legacy banks running core systems are facing growing challenges as the more agile neobanks snap at their heels.

Research from McKinsey found that operating costs for banks still running outdated cores averaged 10x higher than those with next-generation core systems. What’s more, the IDC warns that the cost of delaying migration is also growing, saying banks that fail to migrate to a future-ready platform can potentially miss out on a 42% increase in additional payments revenue and savings on legacy costs of up to 21% annually.

“FutureBank has always viewed the banking and payments technology landscape as unnecessarily complex. Banks and fintechs are often tied to core banking systems, keeping them from new product innovations and digital transformation,” said Barbosa.

“We believe banking and payments should be 100% plug-and-play. Collaborative partnerships, like those nurtured through the Mastercard ecosystem, takes us a step closer to a future where this is possible.”

FutureBank CEO Sergio Barbosa and Global Kinetic COO Lorén Rose

It’s time the banks did something about legacy IT

Source: Sergio Barbosa featured in TechCentral


According to Gartner, IT spending in the banking and investment services market is forecast to increase by 8.7% in 2024 and is expected to reach US$ 1 trillion by 2028.

But even with all this money being thrown at IT, many financial institutions are still unable to deliver the innovation they need to attract future customers, held hostage by legacy systems that consume the lion’s share of their tech budgets.

One of the biggest struggles for tier-1 traditional banks is to ensure they have properly modernised their core in order to stay competitive, boost operational efficiency and meet evolving customer expectations. However, legacy systems are consistently shown to hold banks back when it comes to innovation, and especially when it comes to the use of emerging technologies.

Legacy systems often still process, run and manage vital functions and hold much of the data that keeps operations running.

Forrester research into global legacy systems shows that when it comes to ATM usage, around 95% of transactions are still run on old Cobol programs. The computer programming language was commonly used by financial institutions in the 1980s and 1990s, and Forrester reckons that around 220 billion lines of Cobol code are still used in production around the world today!

There is a lot of talk about AI, like the TuringBot, being used to deal with legacy code, but we are still seeing most financial institutions relying on those very rare skills that are proficient in Cobol or the older versions of Java. What many of the tier-1 banks are doing is taking a hard look at their legacy systems and determining what is essential for them and deprecating everything else. If they do manage to find innovative workarounds to these ageing systems, they could look at commercialising them and sharing them with other financial institutions. This is a great revenue opportunity, and this innovation could be of huge value to other banks.

Neo-banks aren’t immune

While legacy systems are an immediate pain point for the older, more traditional financial institutions, neo-banks are not immune to the challenges that come with these ageing systems.

South Africa already has some very successful neo-banks, but when they want to expand their offerings, they will either have to get a banking licence (if they don’t have one, which is incredibly expensive and difficult), or partner with an established local bank to roll out services. Either way, this will require an integration. It’s here that they will hit the same legacy wall their more established competitors face.

Regulators could force modernisation

It’s clear that the challenges of legacy systems are holding the entire financial ecosystem back, and one of the big industry challenges is to find ways to incentivise financial institutions, as well the legacy core providers, to modernise.

EU regulators made a huge difference by enabling PSD2 regulations, making it much easier for fintech companies to connect with financial institutions and inject innovative offerings into the market that benefit consumers. Regulators could also take a view on the potential for system risk that comes with legacy systems. While there are criteria on how banks must report to central banks, there are no technology standards on how that reporting should happen. If there was standardisation, this could force institutions to update their core and would ultimately drive the industry modernisation.

While middleware platforms, acting as the glue between a bank and a third-party provider, are a major means for financial institutions to overcome many of the challenges of legacy systems, having the additional help from a bottom-up drive, such as the regulatory option, would ultimately benefit the entire industry.

The established institutions still control so much of the greater financial ecosystem. And while APIs (application programming interfaces) sit at the top of that ecosystem and are facilitating great new products, there is still much that needs to change deep within these ageing systems that dominate the industry.

A meaningful resolution to the challenge requires a multipronged attack. Another solution is the use of central bank digital currencies. To this end, the South African Reserve Bank has confirmed that it is progressing its CBDC work as part of Project Khokha 2.This will focus on a wholesale CBDC and bank-issued stablecoins that will be used for regional payments in Africa. The ZARP stablecoin has been a notable South African example.

Limiting core functionality

By keeping the legacy cores as a utility, limiting its functions and focusing solely on keeping the regulators happy, it would allow affected financial institutions to get on with the business of innovating new products and services relevant to current and future customers – whether through its own development, or by partnering with agile fintech firms.

Institutions should also examine the viability of a coexistent core. These new players plug their core in alongside the existing legacy one and then offer the new products through the new core.

Along with middleware platforms, financial institutions can provide an additional layer that will give them a single view of the customer, allowing the delivery of new products with the same user experience, despite running on a different core.

So, a customer may have three accounts, and the two of them are serviced by the legacy core and one service by the new-age core. This allows banks to migrate to the new core over time without a massive capital outlay or the operational risk.

It’s clear the challenge of legacy systems is weighing heavy on the financial services industry. Their useful lifespan is well and truly over, and they are impeding the vital innovation that is necessary to keep institutions relevant.

Far more than a simple budgetary headache, addressing legacy systems is a sectoral challenge and, if the financial sector wants to limit systemic risk, finding collaborative ecosystem-wide solutions is the only way to sustainably solve the issue.

Source: https://techcentral.co.za/time-the-banks-did-something-legacy-it/249696/

FutureBank, ThreatMark partnership delivers cross-channel, real-time fraud protection  


Open banking platform and fintech marketplace, FutureBank, has announced a partnership with behavioral intelligence platform provider, ThreatMark, to tackle the growing scam and social engineering challenge, in real-time and across the entire customer journey. The partnership will greatly improve how FutureBank customers can address Authorised Push Payment fraud, account takeover, and money mule use, as well as other fraud threats.  

ThreatMark is a comprehensive, real-time, behavior intelligence. It combines transaction risk analysis, threat detection, and user behavior profiling capabilities in an integrated analytics platform.  

The company uses AI-powered digital behavior intelligence to prevent digital fraud, learn from it, and build models that prevent future frauds across the entire customer journey, across all digital channels. ThreatMark uses its own research in behavioral biometrics and the latest advances in machine learning to distinguish legitimate customers from cybercriminals, in real time. 

FutureBank, meanwhile, is an open banking platform and fintech marketplace that helps banks, brands and fintechs integrate new banking and financial service products into their core systems and deploy them at scale with minimal cost and effort.  

“With ThreatMark, banks and fintechs get to keep their customers safe across all channels without impacting all the hard work they have put into building a frictionless customer journey. Something so many of them have said is an ongoing business, security and marketing challenge,” explains Sergio Barbosa, CEO of FutureBank.  

Fraud threat grows unabated  

The reach and sophistication of the criminals present huge challenges to financial institutions. The fraud challenges that institutions face currently include authorized push payment scams, identity theft leading to account takeover, unauthorized payments, and money mules, including coercion or duress. ThreatMark can detect when a scam is in progress and help financial institutions protect their customers by stopping the fraud before it happens,” explains Matt Bevan, Head of Global Partnerships at ThreatMark.  

ThreatMark’s Behavioral Intelligence Platform is designed to protect the entire customer journey as they interact with the digital banking platform. By monitoring the digital journey looking for signs of possible fraud, ThreatMark is able to recognize suspicious behavior in real-time and provide the opportunity to stop fraud before it happens.  

Partnerships offer choice and solutions on demand 

The partnership with ThreatMark continues FutureBank’s strategy to ensure it partners with companies that allow it to provide its clients with solution options that meet their specific regional and business requirements.  

“Financial institutions using FutureBank can now enable ThreatMark seamlessly into their customer journeys now that they are part of our partner network.  This is the power of an open banking marketplace - rapid scalability and go to market without the integration risk,” says Barbosa.  

The partnership with ThreatMark clearly demonstrates that FutureBank understands, not only the value of industry leading banking and fintech solutions, but the need to protect customers from on-going sophisticated digital fraud attacks that are costing institutions billions of dollars annually. The partnership truly represents a ‘better together’ story. 

Contributing Authors: